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Service Desk Support Engineer | IT Helpdesk | Pune | Immediate Joiners

1.00 to 10.00 Years   Pune   14 Aug, 2026
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Service Desk Support Engineer | IT Helpdesk | Pune | Immediate JoinersJob Description Service Desk Support Engineer Job Location: Pune Experience: 15 Years Salary: Up to 5.5 LPA (Based on Experience) Qualification: Any Graduate / BE / B.Tech / BCA / B.Sc / MCA Notice Period: Immediate to 15 Days PreferredJob SummaryWe are hiring Service Desk Support Engineers to provide first-level technical support to global users. The ideal candidate should possess excellent communication skills, strong troubleshooting abilities, and experience in handling IT incidents through ticketing tools.Key Responsibilities Provide Level-1 IT Service Desk support via Phone, Email, and Chat. Diagnose and resolve hardware, software, network, and application issues. Log, assign, track, and resolve incidents using ITSM ticketing tools. Troubleshoot Windows OS, Microsoft Office 365, Outlook, VPN, Active Directory, and basic networking issues. Perform password resets, user account management, and access provisioning. Escalate unresolved issues to Level-2/Level-3 support teams. Meet SLA, productivity, quality, and customer satisfaction targets. Maintain accurate documentation of incidents and resolutions. Support global customers in rotational shifts. Required Skills Excellent verbal and written English communication. Strong customer service and troubleshooting skills. Windows 10/11 Administration. Active Directory User Management. Office 365 Support. Outlook Configuration. VPN Support. Remote Desktop Support. Basic Networking (DNS, DHCP, TCP/IP). Ticketing Tools (ServiceNow, Remedy, Jira, Freshservice, BMC Remedy). ITIL Fundamentals (Preferred). Preferred Skills International Voice Process experience. IT Helpdesk / Technical Support experience. Knowledge of Azure AD or Microsoft Intune is an added advantage. Experience supporting global clients. Perks & Benefits Attractive Salary Package Performance Incentives Health Insurance Cab Facility (Company Policy) Career Growth Opportunities Training & Certification Support Multinational Work Environment hidden_mobilehidden_mobilehidden_mobileInterested candidates, please send your updated resume to:hidden_email www.WhiteHorseManpower.inWhite Horse Manpower Consultancy Private Limited

Keyskills :
Service DeskIT Service DeskIT HelpdeskDesktop SupportTechnical Support EngineerHelpdesk SupportL1 Support

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