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Servicenow ITBM

5.00 to 10.00 Years   Pune   11 Jan, 2024
LTIMindtree Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Dear Candidates,We are hiring for the position ofServicenow ITBMatLTI Mindtree5-12 Years relevant exp1. Worked on at least 1 SPM/ITBM Implementation project and has knowledge of ITSM and ITBM Processes including but not limited to Cost Plan/Cost Plan breakdown, EAC/ETC Calculations, Demand Workbench, Demand->Project processes as a Business Analyst2. Good knowledge of ITSM, ITIL V3, and Risk/Compliance process3. Around 5 years of working in ServiceNow Projects as a Business Analyst and working on Requirements Gathering, Agile/Sprint Planning, Demos4. Process understanding of Incident, Problem, Change and Knowledge Management5. Worked on Project Estimations and Manage Agile Releases6 Analyze existing processes and systems to identify areas of improvement.7. Create and maintain process and system documentation.8. Monitor and respond to user inquiries regarding system issues and requirements.9. Develop use cases, business process models, and diagrams.10. Support the development team through system design, development, and implementation.11. Develop training materials and provide training to users.12. Evaluate and recommend technologies that can support business needs.13. Good communication and presentation skills

Keyskills :
incident managementservicenowchange managementitsm

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