solution consultant - contact centre

Job Description

Job Title: Solutions Consultant Contact Center Job Designation- Manager. Position Summary: The individual should have strong Domain knowledge in the Contact Center Industry (Voice Inbound/Outbound Chat Messaging Email) in order to identify market needs, and create thought leadership content, frameworks to support decision-making. The candidate will be required to deliver research and analysis through written reports, research-informed consulting, client enquiries, speaking engagements, and other deliverables. The candidate will be required to contribute actively in the pre-sales cycle by: Delivering research & analysis focused on leading trends in the Business Process Outsourcing space for Contact Center Clients. Identifying problem statements, creating effective solutions, augmenting research material from time to time. Make effective presentations , work with senior executives, develop research agendas, and work with clients & integral teams to solve strategic business services and technology related sourcing, transformation challenges. This is an Individual Contributor role who needs to demonstrate ownership, hands on approach, multi-tasking ability, detail orientation, pro-activeness and expertise in stakeholder management skills & competencies. B. Pre-requisite for the role Essential Qualification and Work Experience: 1. Graduate 2. Experience in Contact Center Domain for US, UK or Australia geographies 3. Overall 8-10 years of work experience in mix of International BPO and / or consulting environment 4. At least 4-6 core years in Contact Center domain. 5. Excellent Written, Oral and analytical skills coupled with excellent Presentation creation skills. 6. Good MS Word, Excel, MS Visio, PowerPoint experience Soft Skills : 7. Excellent Leadership skills 8. Excellent communication and email etiquette skills 9. Strong client interaction skills 10. Strong collaboration skills with multiple senior stakeholders 11. Strong Analytical skills 12. Excellent conflict and stakeholder management skills Technical Skills: 13. Advanced MS PowerPoint Skills 14. Advanced MS Word & Content Creation Skills 15. Well acquainted with leveraging open and paid research sources 16. Ability to research large amounts of data from open and paid sources Preferred Qualification: 1. MBA from reputed business school 2. Proposal writing skills certification 3. Operations management or Transitions experience in BPM environment in the past 4. PMP, Six Sigma Lean Black BeltPreferred Soft Skills: Excellent program management skills Exposure to data analyticsPlease share your resume at hidden_email if interested

Keyskills :
transition managementsalesbidcontact centermanagementconsultantprecycle