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SOP Standard Operating Procedure

Fresher   Pune   04 Jun, 2026
REVA HR SOLUTIONS
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    JD for SOP:Exp : 3 - 5 yearsShift: US shiftsNotice: Immediate (15-30 days maximum)Key ResponsibilitiesAttending US Client training sessions and develop Standard Operating Procedure (SOP) referring to procedure training recording.Training new/existed resources on newly transitioned procedures.Update the existing SOP with the new instructions and training the resources on the changes.Providing floor support/troubleshooting.Should be able to communicate with US clients on calls if required.RequirementsMin 3 experienced in documentation (preferably working experience in BPO industry- (US Collections/ US Mortgage)Excellent written and verbal communication skillsStrong client relationship managementExcellent organizational skillsFlexible with night shiftProficiency in MS Office and database

Keyskills :
sop preparationclient relationship managementdocumentationsupportcollectionms officetroubleshootingus mortgagesop processess

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