Specialist - System Management

Job Description

Cloud Operations Team Lead Role AWS AzureoProvide operational support for AWS and Azure IaaS services includingoAWS EC2 EBS AMIs Snapshots Load Balancers VPCoAzure Virtual Machines Disks VNets NSGs Load BalancersoPerform and oversee incident service request and change activitiesoDrive CAB call PIR Calls with clientoAct as technical escalation point L2L3 for complex infrastructure issuesoEnsure adherence to defined SOPs runbooks and operational processesTeam Leadership CoordinationLead a team of AWSAzure cloud administratorsAssign tasks track progress and ensure timely resolution of ticketsProvide technical guidance and mentoring to team membersReview operational work for quality compliance and accuracyMonitoring Backup ComplianceEnsure infrastructure monitoring s are reviewed and acted uponSupport backup validation snapshot management and restore testingEnsure tagging standards patching coordination and compliance checksAssist in audit support and evidence collection activitiesNetworking Infrastructure Support IaaS ScopeSupport cloud networking at infrastructure leveloAWS security groups routing subnet issuesoAzure NSGs routing connectivity validationCoordinate with Network teams for issues outside defined scopeOperational GovernanceParticipate in daily operations calls weekly reviews and service meetingsSupport RCA preparation for recurring or major incidentsMaintain operational documentation and update runbooks as neededEnsure smooth handover and knowledge transfer within the teamAutomation Improvements Basic LevelIdentify basic automation opportunities to reduce repetitive tasksSupport scripting or automation initiatives as defined by leadershipEncourage standardization and process improvementsRequired Skills ExperienceTechnical SkillsWorking experience with AWS and Azure IaaSGood understanding of cloud networking basicsExperience with monitoring and ticketing toolsBasic scripting knowledge PowerShell Bash preferredLeadership Operational SkillsExperience leading or acting as shifttechnical leadStrong incident and problem solving skillsAbility to coordinate with multiple teams and stakeholdersGood communication and documentation skillsExperience Qualifications78 years of overall IT infrastructure experience46 years in AWS andor Azure cloud operationsPrior experience in managed services or support environmentCloud certifications AWSAzure Associate preferred

Keyskills :
Cisosadministrationhpux