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Specialized Consultant I

4.00 to 6.00 Years   Pune   13 Sep, 2022
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Use incident management software to create, track and document all communications regarding incident investigation, status and resolution
    • Contribute to or establish continual process improvement based on observed platform performance and issues data, analysis of system logs and historical monitoring metrics
    • Consult with systems support and operational intelligence teams to establish system performance and alerting tolerance thresholds to ensure maximum system availability
    • Work with senior management and support team members as required to resolve issues, engage development when appropriate
    • Establish working relationship with operational intelligence and system support teams in order to enhance or create operational readiness criteria related to production processes and or new product introduction.
    • Document workflows related to support processes including troubleshooting methodology.
    • Participate in product team managed KT to gain knowledge of new products and emerging technologies related to platform services.
    • Provide management with metrics related to system availability, support issues and KPIs as requested.
    ,

Keyskills :
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