Sr Associate Technical Support

Job Description

Tech Mahindra Ltd Pune, Hiring for International Inbound VoiceContact-HRMayuresh hidden_mobile/Aparna hidden_mobile/Mansi hidden_mobile/Sushmita hidden_mobileWork Location: Tech Mahindra Hinjewadi Phase 3 (Both Way Cab facility)Work Experience: 2-4 YearsResponsibilities:
• Resolve billing issues using effective query-solving techniques and provide clear, accurate information to customers.
• Respond to customer inquiries about billing and services with a focus on delivering exceptional service.
• Actively listen to customer concerns, needs, and feedback, offering appropriate responses and solutions.
• Accurately document customer interactions and ensure CRM records are updated promptly.
• Work collaboratively with team members and other departments to address and resolve complex issues.
Required :
• Minimum 6 months of experience in international voice support.
• Strong billing knowledge, including understanding recurring bills, billing cycle changes, due dates, prorated charges, auto-pay, surcharges, service charges, and taxes.
• Proven track record of resolving billing-related customer issues.
• Excellent communication skills with the ability to articulate thoughts clearly.
• Ability to manage difficult customer situations effectively and with confidence.
• Strong multitasking abilities and the capacity to make quick, independent decisions.
• Willingness to work in a 24/7 environment (rotational shifts, 5 days a week).
• Customer-centric approach with logical thinking and the ability to respond spontaneously.
• Ensure professional and timely responses to all customer queries.
Benefits:Cab Facility both ways [ Pick up and drop within Transport radius.] Immense GrowthLoyalty bonus upto to 20KInterview Rounds: 1st Level: UAT / Operations 2nd Level: Versant [ Need to score 60 and above]

Keyskills :
international voice processbilling processcenterinbound calls