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Sr Manager - Network Operations & Support (Network Operations ...

7.00 to 12.00 Years   Pune   04 Jan, 2024
Tata Communications
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job DescriptionBroad outline of the RoleThis is a core technical position that acts as a Team Lead for Manage IPNOC.Major Activities Handle escalated cases from Level2 of IPNOC support team. Performance Management of IP/MPLS Network / Customer SLAs (As per Agreed SLA & KPIs) Vendor Governance - Define & monitor Vendor SOW - periodic reviews. Managing and Driving major N/W improvement Projects. (Platform Upgrades / Routing Changes / Topology changes) Work with SQM ( Service Quality Management ) and Field Teams to drive IP/MPLS Network improvement Plans Work with field and infra provider to manage infra health for IP/MPLS POPs Owning the interlock between Field & NOC teams / Engg Teams for New network projects/Augmentations. Define & tracking of N/W Handover processes / Spare & O&M PoliciesPurpose - Broad objective of the roleSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeMinimum qualification & experience Graduate. with 7-12 years of relevant experienceOther knowledge/skills Extensive experience in operations and project implementation of network technology Customer experience management Understanding of domain and related technologiesKey Responsibilities Lead domain specific operations team to meet the uptime targets. Manage network operations and maintenance, this may include marine cables, network equipments, facility, security operations for all sites and network. Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken. Lead and drive operational review meetings with vendors. Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs. Provide direction and escalation support to 24/7 NOC team. Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance. The role will lead a large team.Technical CompetenciesKnowledge / SkillsJob Segment: Operations Manager, Network, Facilities, Performance Management, Operations, Technology, Human Resources,

Keyskills :
Performance ManagementService Quality ManagementInfrastructure ManagementCustomer Experience ManagementSecurity OperationsEmployee RetentionIPMPLS NetworkVendor GovernanceRouting ChangesField TeamsNetwork ProjectsNetwork HandoverSpareOM Polici

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