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Subject Matter Expert

5.00 to 9.00 Years   Pune   30 Oct, 2023
Telstra
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Employment TypePermanentClosing Date1 Nov 2023 11:59pmJob TitleSubject Matter ExpertJob SummaryAs a Technical Expert, you cant resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Job DescriptionFocus of the role:We are looking for exceptional talent to join our Enterprise Service Management Team as a Subject Matter Expert. The SME will provide customer support for the continuous improvement of service, rapidly restoring incidents, as well as detecting and preventing incidents. Work across all aspects of the customer support experience.As a Subject Matter Technical Expert, you cant resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions. activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Responsibilities: Diagnose and restore assurance issues to ensure that networks, infrastructure, products and services work efficiently and reliably Perform or participate in repair of transmission, CPE, switching/routing, fibre and mobile Network Technologies to restore and maintain quality of service to customers Complete transmission fault investigations and mobile Network Interference investigations to provide an assessment and identification of a range of technical problems, root cause investigations and associated remediation activities Undertake and project manage planned activities associated with infrastructure maintenance & upgrades, installation projects and customer network projects and drive delivery within given timelines Actively share knowledge and experience to help others learn, deliver and improve processes and ways of working. Support development and delivery of technical training to improve stakeholder understanding of technology, products, process and procedures Provide input into process and technical documentation that describes how technology networks, infrastructure, products and services operate so that there is an accurate and up to date resource to help peers Uses sound interpersonal skills to collaborate with team members and stakeholders to deliver on short-term customer/team/project priorities,

Keyskills :
Problem SolvingNetwork ManagementInfrastructure ManagementCustomer SupportProject ManagementTrainingInterpersonal SkillsCollaborationTechnical ExpertiseInvestigative Skills

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