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Team Leader - Back Office Operations

2.00 to 6.00 Years   Pune   23 Apr, 2024
r3 Consultant
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Team Leader - Chat and Voice Support at r3 Consultant located in Pune. The Team Leader - Chat and Voice Support will be responsible for leading a team of customer support representatives to provide technical support to clients. The Team Leader - Chat and Voice Support will work closely with clients to troubleshoot issues and provide solutions.Qualifications Customer Support and Technical Support skills Analytical and Troubleshooting skills Excellent Communication skills Previous experience in a leadership or supervisory role Ability to work in a fast-paced environment with high customer demand Bachelors degree in Computer Science or related field preferredRelevant skills and qualifications include experience with customer relationship management (CRM) software, knowledge of scripting languages, and familiarity with cloud-based platforms. Note: Please. ensure all qualifications and skills listed are non-discriminatory, job related and come under the purview of equal employment opportunity laws,

Keyskills :
Customer SupportTechnical SupportAnalytical SkillsTroubleshooting SkillsCommunication SkillsLeadershipScripting LanguagesCustomer Relationship Management CRM

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