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Team Manager | FinTech Program

3.00 to 7.00 Years   Pune, Maharashtra   15 Jun, 2025
Full Potential Solutions
Job LocationPune, Maharashtra
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Overview:About UsFull Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.Our Core Values: Integrity - Do whats right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement. Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate. Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal.Our Mission: To create conditions within which people can thrive!The Team Manager is that individual who exhibits the highest level of expertise in performing a specialized job, task, or skill within the organization. A Team Manager is an employee of the highest standards that upholds and enforces known processes and procedures allowed by their lines of businesses and as prescribed by the companys code of conduct.Responsibilities: Manage the hiring, development, and performance of the team. Coach agents to successfully achieve their goals. Set team direction, resolve problems and provide guidance to members of the team. Inspire others to deliver their best daily. Work with peers to solve problems in creative ways. With excellent questioning and listening skills. With a strong ability to build rapport. Adapt departmental plans and priorities to address business and operational challenges. Perform supervisory audits as necessary.Qualifications: College degree is preferred Must have at least of 3 years team leadership experience from a BPO/Call Center/Shared Services Customer Service industry - Money Remittance/FinTech background or related function. Demonstrated understanding of call center/customer service environment and a good knowledge of fintech operations. Experience communicating effectively across all levels of the organization. Must be a dependable, high-energy, detail-oriented person. Demonstrated embrace of our Core Values. Must be flexible with schedule and job duties. Willing to work onsite. Previous inhouse Fintech experience on a global scale is a plus.,

Keyskills :
Team ManagementCoachingProblem SolvingCommunication SkillsFintech Operations

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