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Tech Mahindra is Hiring Freshers for Chat Process

Fresher   Pune   07 Jan, 2025
Tech Mahindra Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are excited to announce that Tech Mahindra is conducting an interview drive for freshers for the Australian Chat Process and you fit to the open position.This is a fantastic opportunity for individuals looking to kickstart their careers in a dynamic environment.Interview Drive Details:Dates:7th January to 20th JanuaryTime:11 AM to 4 PM (Monday to Saturday)Location:Tech Mahindra, Sharda Centre, Opposite Persistent, Near Nal Stop, Erandwane, Pune 411004Contact Information:For inquiries, please reach out to:Mayuresh: hidden_mobile (Call/WhatsApp)Himanshi: hidden_mobile (Call/WhatsApp)Roles and Responsibilities:
    • Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude.
    • Build rapport with customers to create a seamless customer experience across all interactions.
    • Provide information about products and services and guide customers through various processes.
    • Meet or exceed performance metrics related to sales targets, response time, eNPS, resolution time, and customer satisfaction.
    • Stay updated on product knowledge and any changes in company policies or procedures.
    • Drive upselling and cross-selling initiatives where applicable.
    Required Profile:
    • Any undergraduate or graduate with prior sales experience or freshers with good communication skills.
    • Previous experience in sales chat or service chat processes is preferred.
    • Target-driven mindset with a focus on results.
    • Adaptable to changes in processes and targets.
    • Flexibility to work in 24/7 shifts, 5 days a week.
    • Excellent verbal and written communication skills.
    Perks and Benefits:Cab facility both ways (pick-up and drop within transport radius).Immense growth opportunities.If you or someone you know is interested in this opportunity, please feel free to reach out toMayuresh: hidden_mobile orHimanshi: hidden_mobile We look forward to meeting potential candidates who are eager to join our team!Best regards,Tech Mahindra

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