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Tech Mahindra - Pune is Hiring for International Inbound Voice

1.00 to 4.00 Years   Pune   07 Jan, 2025
Tech Mahindra Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are pleased to announce that Tech Mahindra Pune is conducting an interview drive for the position of International Inbound Voice.This is a great opportunity for individuals with a passion for customer service and a background in international voice processes.Interview Drive Details:Dates:7th January to 20th JanuaryTime:11 AM to 4 PMLocation: Tech Mahindra, Sharda Centre, Opposite Persistent, Near Nal Stop, Erandwane, Pune 411004Work Location: Tech Mahindra, Hinjewadi Phase 3 (Both Way Cab Facility)Contact Information:For any inquiries, please reach out to our HR team:Mayuresh: hidden_mobileAparna: hidden_mobileMansi: hidden_mobileSushmita: hidden_mobileRoles and Responsibilities:Resolve billing issues using query-solving techniques and provide clear and concise information regarding billing or services.Manage international inbound customer calls with a focus on providing exceptional service and resolving inquiries.Actively listen to customer needs, concerns, and feedback, and respond appropriately.Accurately document customer interactions and update records in the CRM system.Collaborate with team members and other departments to resolve complex issues.Required Profile:Minimum of 6 months of international voice experience.Understanding of billing concepts, including recurring bills, billing cycle changes, due dates, prorated charges, auto-pay, surcharges, service charges, and taxes.Experience in resolving customer issues related to billing.Strong communication skills with clarity in thought process.Ability to handle challenging situations with customers.Strong multitasking abilities and the capacity to make quick decisions independently.Willingness to work in a 24/7 environment (rotational shifts, 5 days a week).Customer-centric mindset with logical thinking and spontaneity.Ensure timely and professional responses to all queries.Perks and Benefits:Cab facility both ways (pick-up and drop within transport radius).Immense growth opportunities.Loyalty bonus of up to 20,000.Interview Rounds:First Level - UAT / OperationsSecond Level - Versant (Need to score 60 and above)If you or someone you know is interested in this opportunity, please feel free to connect to our Hr team (Details mentioned above). We look forward to meeting potential candidates who are eager to join our team!Best regards,Tech Mahindra Ltd

Keyskills :
international bpointernational voice process

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