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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
We re looking for someone like that to: Provide global production support for the Windows distributed infrastructure while on shift. Address incidents picked up by the monitoring systems alerting on global Windows infrastructure within a timely manner Resolve problem tickets allocated to team on central management tools (e.g. SNOW) Implement requests for service as generated in manual and automated ticketing systems (e.g. SNOW, etc) Regular verbal and written communication with business partners and other support teams to clarify details of incidents or service requests to maintain production stability and meet established SLA s. Liaise with vendors to analyze crash dumps, or infrastructure problems Write technical documentation as needed A solid understanding of a Windows-based operating system, preferable Windows, 2003, 2008, 2012, DHCP and DFS , Windows Clustering , VMware,Understanding of Citrix MOM, AD, Exchange 2003, 2010, Lync, will be a big advantage Work during weekend and night-times, participating in a 24x7 shift rosterYour teamYou will be a member of 24X7 Operational support group supporting Global Windows environment within the bank. ensuring the quality, stability of the Wintel environment and supporting business managers in planning IT project requirements., University degree with 3+ years experience in supporting WINDOWs based distributed computing environment with a large number of systems (2000+) A solid understanding of a Windows-based operating system, preferable Windows, 2003, 2008, 2012, VMware ,Understanding of Citrix, MOM, AD, Exchange 2003, 2010, Lync, will be a big advantage) Provide projects support for the Windows distributed infrastructure, preferably worked in Storage Migration, DC Exit, OS Migration, Windows estate wide remediation projects and BCM/Isolation tests, Power down activities Good troubleshooting skills with knowledge of key operating system concepts , ability to contribute to and work in a team , Strong inter-personal and communication skills , Independent problem solving skills are key skills for role. Familiarity with fundamental networking/distributed computing environment concepts, such as NFS, routing, troubleshooting network related issues. Basic understanding of the Banking and Finance industries with previous job experience , Understanding and working knowledge of authentication and naming services, including NIS, LDAP with Kerberos, Power Broker, DNS, NTP, and ITIL Knowledge and certification are desired skills .*Reimagine-Banking-with-us
Keyskills :
troubleshootingnetworkingactive directorywindowsdhcpos migrationproblem solvingticketing systemsproduction supportoperational supportTech System Administrator