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Technical Process Specialist

0.00 to 1.00 Years   Pune   20 Oct, 2023
Infosys Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Work experience on International Service Desk (Voice/ Chat)/ Technical support with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teamsExperience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severityKnowledge on Service requests and incidents and should be able to communicate difference between Service Requests and IncidentAware of current role SLA and Metrics handledTalents should be based out of PuneWork from Office is mandatory, No option of hybrid and WFHFlexibility to work in 24*7 Shifts is mandatory,

Keyskills :
sapslacustomer relationsqualityreportingcontrol mservice deskremote supportactive directorytechnical supportvpncontrolmetricsoptionsticketingtroubleshootingUnicenter TNGWorkload AutomationMainview

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