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Technical Support Engineer

3.00 to 6.00 Years   Pune   28 Sep, 2024
Job LocationPune
EducationNot Mentioned
SalaryRs 3.5 - 7 Lakh/Yr
IndustryPersonal Care / Beauty
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    1. Takes ownership of technical issues and works towards getting them resolved to closure with a minimum TAT.2. Works with existing team members to successfully triage tech support tickets3. Provides responsive and exceptional support to customers4. Resolves escalated customer complaints without the need for team lead intervention5. Documents troubleshooting and problem resolution steps6. Participates in providing training to customers if required7. Gathers performance metrics8. Performs other related duties and responsibilities as assigned

Keyskills :
sales

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