Urgent | Process Trainer | Logistics

Job Description

We are looking for a Process Trainer to train our customer support group and Delivery boys Call handling processSoft skillsCommunication skillsQuery resolutionThe desired candidate should possess the following (but not limited to)Should have an in depth knowledge of call handling process.Proficiency in Soft skills trainingAudit customer calls and give feedback to customer support group and concerned stakeholdersDocumenting training progress and reporting to concerned stakeholdersShould have classroom training experience including running orientation programs for new joiners in customer support groupShould have knowledge of industry standards related to customer satisfaction scoresConduct short modules of refresher training on the floor.Should have knowledge of e-learning tools and blended learning approaches for customer support executives.Able to plot and analyze key performance metrics related to customer support function.Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.A customer service mindset and values like empathy are highly desirableAny GraduateMinimum 2 year experience in process trainer in to Logistics prefer Good communication skills.For inf contact Neha hidden_mobile

Keyskills :
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