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Voice Process Executive (Regional Language)

0.00 to 3.00 Years   Pune   23 Jan, 2025
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    A regional language voice process executiveanswers customer queries, resolves issues, and provides information in a regional language.They may also perform data entry and escalate complex issues to supervisors.ResponsibilitiesAnswer customer queries:Respond to customer calls, emails, or chatsResolve issues:Provide solutions to customer complaints or problems with products or servicesMaintain records:Keep track of customer interactions and transactionsFollow protocols:Adhere to company scripts, procedures, and standardsProvide information:Help customers with product details, usage, and troubleshootingMeet targets:Achieve daily, weekly, or monthly goals for call handling time or customer satisfactionEscalate issues:Transfer unresolved or critical concerns to supervisors or higher-level supportSkillsEffective communication, Problem-solving skills, Ability to work in a fast-paced environment, and Ability to understand and read English.INTERESTED CANDIDATES CAN APPLY OR CONTACT:SIMRAN DSOUZAhidden_mobilesimran.dsouza@white-force.in

Keyskills :
customer servicetroubleshooting

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