We have requirement for Service Operation Specialist IMS

Job Description

Join us in creating the technology that helps the world act together We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work. The team youll be part of As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. What you will learn and contribute to Are you passionate about solving problems As part of our team, you will:Act as customer s local interface for service delivery and support for IMS Core Nodal Nodes (TAS,CFX,ENUM,FMCC and OTA ) and Cloud elementsNetwork operations service as per defined SLAs.Preventive and Corrective maintenance ofIMS Core Nodal Nodes (TAS,CFX,ENUM,FMCC and OTA ) and Cloud elementsand customer acceptanceAssist in execution of Care tasks typically within own area. Case handling thru SWFProvides technical support for IMS Core Nodal Nodes (TAS,CFX,ENUM,FMCC and OTA ) and Cloud elements.Works independently with the responsibility for solving customer problems within SLA. Execute Care tasks as per contract and SLA.Scheduling & performing Preventive maintenance for IMS Core Nodal Nodes (TAS,CFX,ENUM,FMCC and OTA ) and Cloud elements .On-site support for Trouble resolution & emergency support.Resolution of Customer Technical Queries within SLA.Feedback and co-ordination with other technical teams & service business lines.Impact assessment of configuration changes on services, performance and revenue.Specification of testing required for each change.Optimizing implementation changes.Timely production of designs and configuration changes.Review, coordinate and support commissioning and implementation activitiesUndertake solution evaluation and testingTrial and implement new network featuresAssess and mitigate risk of Core Network changes to ensure minimal service or revenue impacts. More specifically this would involve performing network impact assessment and developing a test regime to mitigate exposure.Develop and execute test plans, procedures, test specs and test cases.Carry out independently complex technical activities such as configuration loading, software and hardware upgrades, software updates, new functionality or system integration, subscriber/link migration, re-parenting, Expert Support, Preventive Care and technical audits etc.Develop and maintain procedures and tools.Perform local SW (or HW) maintenance activities such as installation & test of technical/change notes /change deliveriesTechnical activities such as SW upgrades and technical audits on site.Technical support/coordination with Resolve/Emergency teams. Your skills and experience You have:B.Tech. with 7-12 years experienceOperations and maintenance experience of IMS Core Nodal Nodes (TAS,CFX,ENUM,FMCC and OTA ) and Cloud elements.Experience in independently commissioning & integration of Nokia or any other vendors core networkExperience in integration of IMS core with other network elementsExperience in complex activities like troubleshooting, swaps and splits, MVI, etc for IMS core elementsNetact operation experience will preferred What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
technical supportcore networkpreventive maintenancesystem integration