Customer Support Manager

Job Description

Key Responsibilities
• Responsible for Quotes generation, Policy Issuance, Policy Cancellation / Endorsement
• issuance / Refunds etc. for all channels / products of respective branch within defined
• TATs.
• Providing support for faster claim settlement in coordination with the respective
• stakeholders.
• Ensuring 100% Policy Issuance through Policy Issuance Portal for respective
• branch as per defined TAT.
• Supporting customers / PoSPs of respective branch in terms of timely resolution of their
• issues / concerns in coordination with respective stakeholders.
• Following up with ICs / IT / HO Operations Team for timely resolution of raised tickets /
• issues of respective branch.
• Establishing strong connect with insurance companies / hospital network / Garages /
• Eco system && other respective stakeholders.
Skills:
• Strong communication and interpersonal skills.
• Self-motivated with a results-driven approach.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and manage time effectively.

Keyskills :
motor insurancepolicy servicingoperationsclaims processing