Retail supervisor

Job Description

Retail supervisors are at the forefront of brick-and-mortar commerce, delegating tasks, handling transactions and interacting with customers. Success in this role requires leadership, multitasking and a knack for customer service. Understanding the requirements of this position can be beneficial when deciding whether the retail environment suits your career aspirations.
• ensuring that customers receive prompt service and quality goods and services
• responding to customers inquiries and complaints about goods and services
• planning and preparing work schedules and assigning staff to specific duties
• interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• instructing staff on how to handle difficult and complicated sales procedures
• examining returned goods and deciding on appropriate action
• taking inventory of goods for sale and ordering new stock
• ensuring that goods and services are correctly priced and displayed
• ensuring safety and security procedures are enforced
The supervisors overall role is to communicate organizational needs, oversee employees performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successfulLeadership skillsProblem-solving skillsCommunication skillsCustomer-orientated mindsetInventory managementSales forecastingFinancial reportingTake relevant courses

Keyskills :
communicationmanagementinventoryleadershiprelevantmindsetcustomer-orientatedtakeskillscourses