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| Job Location | Raipur |
| Education | Not Mentioned |
| Salary | Rs 3.5 - 4.5 Lakh/Yr |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
We are seeking a proactive Service Engineer with a passion for customer service to help provide support, problem solvingand advice on our range of software products for all customers. Our ideal candidate pairs technical expertisewith an outstanding positive, ready-to-help attitude.Your responsibilities will include:-Providing high-quality phone and email support for a technical product-Replicating complex customer issues and solving problems-Providing a conduit between product teams and customers on issues-Recognizing and communicating product issues to the Development team-Direct assistance to the Sales team with online product questions and demonstrations-Providing community and online support in our forum-Working with customers on case resolutions-Continually contributing insights to our knowledge databaseYou will come to us with:-2-3 years of technical experience as a systems engineer, systems administrator, developer or similar roles.-Intellectual curiosity and a readiness to learn new technologies at lightening-speed-Exemplary verbal and written communication skills-Commitment to providing an exceptional experience to customers-Creative and methodical problem solving skills-General technical knowledge of and passion for Microsoft products and technologiesSalary3 Lac 75 Thousand To 4 Lac 25 Thousand P.A.IndustryITES / BPO / KPO / LPO / Customer Service / OperationsWork Experience3 - 5 YearsQualificationProfessional Degree, Other Bachelor Degree, B.Tech/B.E, M.Tech, CS,
Keyskills :
troubleshooting commissioning servicing sales site emailsupport onlinesupport problemsolving customerservice computerhardware microsoftproducts writtencommunication bpo kpo ites email ideal salary conduit ardw