Network Support

Job Description

We are hiring for Network Support engineer for Mnc (It service and BPO Consulting services provider)Working Location: ChennaiDomain:Bpo- Inbound and Outbound callingExperience- 2 yearsKey Responsibilities:As a Mid-Sr. level Network support engineer, you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly.
• CCNA (Cisco Network Assurance) Certification is must
• Resolve customers issues via the telephone, email, or Zoom session
• Reproducing issues in-house and responding promptly
• Regular follow-ups with customers with recommendations, updates, and action plans
• Escalate issues promptly according to standard operating procedures
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other
• internal tools, to provide the most effective solutions to customer issues
• Create new knowledgebase articles to capture new learning for reuse throughout the organization
• Participate in technical communications with peers to share best practices and learn about new technologies
• Focus on an area of technical specialization and attend technical training,
• Read and work with other technical support engineers on cases that will help cultivate that expertise
Knowledge, Skills and Qualification:
• Minimum2 YrExp in enterprise technical support in
-Experience supporting Vmware vSphere 6x-8x -Experience supporting Vmware EsXi 7 -Experience supporting vCenter
• Willingness to work in a 24x7 environment. Flexible to work evening/night hours if required. This may change as per business needs
• General knowledge of L3 and L2 Protocols (Tcp, Udp, Arp, Dhcp, Icmp, Ipv4/Ipv6, Vlan Concepts, Vlan Tagging)
• Ability to troubleshoot networking issues at the L2-L7 layer.
• Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.
Interested candidates kindly reach on:hidden_emailhidden_mobile

Keyskills :
switchingdhcproutingtechnical supportlan configurationactive directoryfirewalltroubleshootingccna