Customer Engineer III, Applied AI, Google Cloud

Job Description

: Customer Engineer III, Applied AI, Google CloudLocation: San Francisco, CA, USA; Atlanta, GA, USA; 12 more; 11 moreExperience: AdvancedApplication Deadline: The application window will be open until at least 14 April, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.Preferred Working Locations:

• San Francisco, CA, USA
• Atlanta, GA, USA
• Austin, TX, USA
• Boulder, CO, USA
• Chicago, IL, USA
• Addison, TX, USA
• Kirkland, WA, USA
• Miami, FL, USA
• New York, NY, USA
• Reston, VA, USA
• Seattle, WA, USA
• Sunnyvale, CA, USA
• Washington D.C., DC, USA

Minimum Qualifications:

• Bachelors degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 3 years of Conversational AI technology experience.
• Experience building or leveraging Artificial Intelligence Solutions or ML APIs and developing applications utilizing AI methods or frameworks.
• Experience with development methodologies, modernizing legacy applications, and application performance profiling and tuning.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred Qualifications:

• Experience with contact center technologies and platforms and building conversational applications.
• Experience with building and using AI (e.g., ML APIs, Machine Learning templates, RAG, LLMs).
• Experience in coding using Java, C , or Python.
• Experience with document and image AI.
• Passion for technology and innovation.

About the Job:When leading companies choose Google Cloud, its a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.As a Customer Engineer, you will partner with technical Sales teams as an Applied AI subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to Googles first-party Generative AI solutions for customer experience applications. You will use your presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have technical, communication, and organizational skills. In this role, you will be a part of a team of fellow Googlers working in an environment of respect and where we promote equal opportunities.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Salary and Benefits:The US base salary range for this full-time position is $165,000-$245,000bonusequitybenefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities:

• Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
• Share in-depth AI expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Demonstrate the business value of Google Cloud Applied AI solutions that meet, enhance, and innovate for our enterprise customers.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Additional Information:Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.Locations: San Francisco, CA, USA; Atlanta, GA, USA; 12 more; 11 moreExperience: AdvancedExperience owning outcomes and decision making, solving ambiguous problems, and influencing stakeholders; deep expertise in domain.

Keyskills :
cloud native architecture conversational ai expertise ai solutions development technical stakeholder engagement application performance tuning artificial intelligence java python cloud computing san mobile machine learning infrastructure