Technical Support Manager

Job Description

Moving the world better thats the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals, no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining real-time data insights with digital vehicle control that turns manual processes into automated workflows. Imagining a world where fleets fix and run themselves is no longer a concept its a reality.The results Unmatched efficiency, unparalleled control, and complete transparency for shared services, motorpool, rental, and logistic fleets who rely on vehicles and drivers to move their business forward. Today, Ridecell powers some of the most successful fleets across Europe and North America including Gig Car Share from AAA, Arval, and KINTO Share by Toyota Sweden. Headquartered in San Francisco, California, with offices in Madrid, Paris, Berlin, and Pune, India, Ridecell builds the technologies and solutions that unlock the full power of fleets.To learn more about our suite of solutions, visit Ridecell Solutions.Ridecell Inc. is the leading fleet automation and mobility platform provider for digital fleet transformation. Ridecell brings the only platform and solutions built specifically to automate the management and monetization of fleets. The Ridecell platform converts siloed data streams into real-time insights, takes advantage of keyless vehicle access and digital immobilizer control, and turns todays manual fleet processes into automated workflows. Ridecell powers some of the most successful fleets in cities across Europe and North America. These include services by Gig Car Share from AAA, and KINTO mobility services by Toyota Sweden. Ridecell teams are operating globally out of offices in San Francisco, Paris, Berlin, and Pune India.We are looking for a talented and motivated Technical Support Manager who has a deep passion for product quality, debugging, and customer satisfaction to join our Engineering team here at Ridecell. Being a team player comes naturally, and youre someone people can count on to jump in and do whatever is needed to get the job done. You will play a pivotal role in building a positive customer experience by validating new features, helping with post-launch support, and debugging.What Youll Be Doing

1. Manage a team of technical support engineers.
2. Learn & take ownership of post-launch support & debugging.
3. Work closely with internal and external customers to drive the quality of delivery.
4. Collaborate with engineers to deliver high-quality solutions & resolve issues quickly.
5. Actively update, maintain, and monitor Asset Management Solution for various countries.
6. Respond to customer inquiries and assist in troubleshooting and resolving challenges.
7. Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

Qualifications for Technical Support Manager

1. 10 years of proven experience in technical support (application support).
2. Experience in managing a team.
3. Excellent debugging & data analysis skills.
4. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
5. Commitment & passion to excel & grow technically.
6. Professional written and interpersonal skills are essential when communicating with customers and clients.
7. Experience with Postman, sumologs.

Interview ProcessClick here and fill out the prescreening form: Prescreening FormThere will be at least two technical and two non-technical interview rounds. The process could take up to ten working days to finish.Have you ever wanted a glimpse into the Ridecell India office Check out our latest video, We Are Ridecell India, to get a birds eye view into the culture, passion, and people that make it such a special place to be! And dont forget to follow the Ridecell YouTube channel theres a lot of really great content coming soon!Equal Opportunity EmployerRidecell is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.Our Commitment To Inclusion & BelongingRidecell is not only committed to building our own diverse and inclusive company, we celebrate our differences and actively work with all Ridezillas in achieving their career ambitions in the broader ecosystem. We are an equal opportunity employer and encourage all applicants to apply, no matter your race, religion, sex, national origin, sexual orientation, age, disability, gender identity, or gender expression. If we can do anything to improve your application and interview process, please let us know!To Recruitment AgenciesRidecell does not accept unsolicited resumes. Please do not forward resumes to Ridecell employees. Ridecell is not responsible for any fees related to unsolicited resumes.Locations: Pune, India

Keyskills :
technical support management customer satisfaction focus debugging expertise data analysis proficiency team collaboration skillsinterpersonal skillsrecruitment shared services interview