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What you will be doing:
Receive, update and assign service calls on Service Manager Tool (SM9) used for call tracking ensuring the call is logged properly in regards to procedures and verify contract coverage to achieve SLA....
helpdesk handover emergency closure email cmdb authorization tat ervicedesk servicedeskmanagement problemmanagement caservicecatalog serviceimprovement servicelifecyclemanagement iso20000 calltrackingReceive, update and assign service calls on Service Manager Tool (SM9) used for call tracking ensuring the call is logged properly in regards to procedures and verify contract coverage to achieve SLA....
helpdesk handover emergency closure email cmdb authorization tat ervicedesk servicedeskmanagement problemmanagement caservicecatalog serviceimprovement servicelifecyclemanagement iso20000 calltrackingReceive, update and assign service calls on Service Manager Tool (SM9) used for call tracking ensuring the call is logged properly in regards to procedures and verify contract coverage to achieve SLA....
helpdesk handover emergency closure email cmdb authorization tat ervicedesk servicedeskmanagement problemmanagement caservicecatalog serviceimprovement servicelifecyclemanagement iso20000 calltrackingSkills : Job Details A Reputed Client of Support Star Job Description HP Smart Friend Maintain the highest level of technical product knowledge and expertise in the specified products and become...
escalation chartmaxx telecom windows hp management outlook search troubleshooting training mediums broadband currency ocusgroups productknowledge perfo calltracking technicalsupport escalationprocess voicesupportMaintain the highest level of technical product knowledge and expertise in the specified products and become knowledgeable in new versions and products as assigned. Provide technical support via tel...
dhcp telecom windows dns search troubleshooting training mediums broadband ctivedirectory focusgroups productknowledge calltracking office365 technicalsupport windowsserver escalationprocess exchangeserverWhat you will be doing:
Your Role and Responsibilities As a Senior service Associate-Contact Centre you are responsible to receive inbound calls from customers and answer questions, as well as question
Grofers is an online supermarket which is changing the way the real INDIA shops. Our objective is to help customers save money on everyday purchases, and give them the spending power they need. We a...
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