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Customer Relationship Officer

8.00 to 13.00 Years   Surat   27 May, 2024
SUNITA AGRI EXPORTS PRIVATE LIMITED
Job LocationSurat
EducationNot Mentioned
SalaryRs 8 - 18 Lakh/Yr
IndustryShipping
Functional AreaMarketing / CommunicationClient Server
EmploymentTypeFull-time

Job Description

    Customer relationship managers are skilled communicators who promote brands by cultivating lasting relationships with key customers. They implement policies to retain customers, gain new ones and ensure their satisfaction with the organisation. By understanding the relevance of customer relationship managers in fostering customer allegiance to an organisations brand, you can decide if it is a career you might find interesting. In this article, we explain what is a customer relationship manager and explore what you need to do to become one.Responsibilities
    • Build relationships with key employees among customers
    • Create plans to address clients business needs
    • Advise clients on creating profitable processes
    • Schedule regular meetings with customers to ensure they are satisfied
    • Act as point of contact for complaints and escalate issues as appropriate
    • Help sales team up-sell or cross-sell services and products
    • Ensure both the company and clients adhere to contract terms
    • Study competition to find new ways to retain customers
    • Set sales and revenue targets and work diligently to meet them
    • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs

Keyskills :
leadershipnegotiationcreativityaccount managementanalytical skillspresentation skillscustomer relationshipsmotivationresolving customer issues

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