Team Leader-BPO

Job Description

Roles and responsibilities:Quality control of the calls.Responsible for achieving daily and monthly collection target for the team.Managing the roster across the floor to ensure maximum manpower utilization.Managing attendance and leaves of the Team.Allocating Telecalling lists to Advisors.Continuously give inputs to the team members of their progress reports, leave records, areas where they are lacking, etc.Conduct daily briefings for the team members before the shift begins.Responsible for re-training of Advisors.Maintaining various reports related to Sales and accounts.Responsible for daily deposition of payment collected.Competition tracking (for processes performance, schemes).Interview and shortlist (initial screening) candidates to be hired for the team.Performance Reviews of the team.What you should have:Bachelors Degree2 years experience developing the above skillsExperience must include tele-marketing jobShould be familiar with effective objection handlingExtremely detail oriented and ability to organize.Brownie PointsExperience in direct marketing and local promotion.hr shaik hafizoon91 hidden_mobileEmail updated cv hidden_emailCareer Job Solution

Keyskills :
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