Venue Manager

Job Description

A VM is responsible for managing the operations and customer experience of the sportsfacilities he or she is assigned to. Some highlights of the role include: To ensure all bookings, payments and addons are being managed on the Hudle App. Greeting, interacting with customers, answering to their queries and creating apositive environment at the sports facility for the customers Being responsible for the infrastructure readiness of a sports facility and reporting tothe Business Executive in a timely manner. He will be responsible to work with the teamfor maintenance and upkeep of the facility. Ensuring hygiene is top class and all utilities ( water, electricity, washroom, CCTV,changing rooms,vending machines,playing area ) are properly functioning. Supervisingall the requisitions of the inventory and utilities and reporting to the operations teamon a weekly basis. Manage all additional payment collections and offline bookings of the venue. Ensuring all on ground repair and maintenance escalations and reporting to theoperations team on a weekly basis Creating, organizing and managing community games and events and supporting thecentral team for the same. Ensuring proper activation of business campaigns andcommunity games at the venue. Responsible for creating overall experience, looking after compliance,managing-training-coaching people, executing operations and achieving organisationalgoals with the team. Ensuring the operation in all the technical platforms - Connecteam and Slack, including- all bookings which are reported in the Hudle App. Oversee and ensure branding and signages are installed well and are enhancingthe ambience of the facility. To ensure equipment is readily available for the customers. Work with the managers directly to implement policies and follow them. Represent Hudle with high ownership, integrity and professionalism.Qualifications & Requirements: Graduate in any field & Basic interest in sport. Functional understanding of technology. Conversant in Hindi. English is a bonus. (conversational knowledge of regional languagesas per need is also a plus). Very high in integrity, punctuality and great at customer service. Past experience in the hospitality industry, including hotels, retail, QSRs, facilitymanagement is preferred.Benefits Competent Salary with great working environment ESI, PF, Insurance for all employees Growth Opportunities for high performers Incentives for overtime & extra days workedInterested can share cv at hidden_email

Keyskills :
sports venuesvenue management