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1 Point Associate For MNC At BKC Location (Female Candidate)

1.00 to 10.00 Years   Thane, Mumbai City   17 Aug, 2026
Talisman Hr Solutions Private Limited
Job LocationThane, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Description:Key ResponsibilitiesHandle inbound and outbound customer calls and resolve queries within defined TAT.Manage customer complaints, escalations, and requests through CRM.Maintain accurate case documentation and follow-ups.Build strong customer relationships and ensure a positive customer experience.Conduct feedback calls, surveys, and service reminders.Coordinate with internal teams for query resolution and timely closure.Ensure adherence to SOPs, compliance guidelines, and data confidentiality.Track KPIs, SLAs, call handling time, resolution rate, and CSAT.Prepare daily call reports and MIS for management.Identify opportunities for process improvement and enhanced customer experience.Required SkillsExcellent verbal and written communication skills.Strong customer handling and problem-solving abilities.Good knowledge of CRM and MS Office.Ability to multitask and work under pressure.Customer-focused approach with professional attitude.Additional Details :Location: Mumbai (BKC)Reporting to: Head 1PointExperience: 3-4 YearsQualification: Any GraduateWorking days - 6 DaysWork timings - 9:00am To 6:00pmGender Preference - FemaleInterview Process - Virtual Interview, Face to face interviewAge - 40 YearsContract period, auto-renewable or not: 1 year. Can be renewed with evaluation.On Third Party Payroll (Talisman HR)Interested can share updated cv hidden_email Whats app : hidden_mobile

Keyskills :
outboundcustomer servicequery resolutioncomplaintsinboundslacustomer carecrm

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