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Assistant Manager - Leading Health Insurance - Mumbai.

Fresher Thane, Navi MumbaiNavi Mumbai, Mumbai City 31 Jul, 2025

Job Location	Thane, Navi MumbaiNavi Mumbai, Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	Insurance
Functional Area	Others
EmploymentType	Full-time

Job Description

Company:Leading Health Insurance CompanyDesignation:Assistant ManagerRole:Renewals & Retention.Location: Jogeshwari.Work Days: 5.Role & Responsibilities:1. Renewals && Retention Strategy Own the end-to-end renewal lifecycle of health insurance policies sourced viaaggregator platforms. Design and implement proactive retention strategies to maximize policy renewals. Coordinate with internal teams not limited to (Digital IT, Core IT, underwriting &&operations) for timely policy issuance and renewal communications.2. Aggregator Management Serve as the single point of contact for aggregator partners (e.g., Policybazaar,Coverfox, etc.) for renewal and retention matters. Track aggregator performance KPIs renewal conversion rates (FR, SR and PR) forNOP and Premium along with partner integrations and data management. Collaborate with aggregators to optimize the customer journey, improve NPS, andco-create retention campaigns.3. Sales Enablement && Process Management Train and support aggregator telecallers/agents on product updates, renewalprocesses, and pitch strategies. Streamline backend processes to reduce turnaround times for renewals. Develop SOPs and workflows for renewal follow-ups, policy lapses, and reactivation.4. Customer Engagement && Communication Design personalized communication strategies (email, SMS, WhatsApp && callscripts) for lapsed and renewal-due customers. Monitor customer feedback and grievances to reduce churn and improve retention.5. Data Analysis && Reporting Track and analyze renewal metrics, cohort behaviour, and lapse reasons to identifyimprovement areas. Share periodic performance reports with leadership and aggregator partnersPlease note:The above-mentioned description is just a gist of the profile. Detailed discussion will happen at the time of a Personal round of discussion.Needless to state that the complete interaction will be held in the utmost confidence.For any further queries, write us at hidden_emailAwait your reply on the mail.Regards,Trupti Toraskar www.linkedin.com/in/bushraakhanConsultanthidden_mobile | hidden_emailRightMatch HR Services Pvt. Ltd

Keyskills :
renewalsretention

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