Desktop Support Engineer

Job Description

About the Role Were looking for a reliable Office Tech Support Executive to keep our team running smoothly. Youll be the go-to person for all IT, hardware, and software issues across the office and warehouse, supporting a fast-paced startup environment.Key Responsibilities - End-User Support: Provide L1/L2 support for laptops, desktops, printers, biometric, Wi-Fi, and LAN issues. Set up new joiner systems and email/Zoho access.- Software & SaaS Management: Manage Google Workspace, Zoho Books/Inventory logins, antivirus, and app installations. Troubleshoot common SaaS issues for Finance, Sales, and Design teams.- IT Infrastructure: Monitor office network, CCTV, and internet uptime. Coordinate with ISPs and vendors for repairs/AMC. Maintain IT asset register with serial numbers and warranty tracking.- Security & Backup: Ensure regular data backups, antivirus updates, and follow basic IT security practices. Implement access controls as per HR/IT policy.- Ticketing & Documentation: Log and close issues in ticketing tool. Maintain SOPs for common fixes and new device setup.Required Qualifications - Experience: 1/2 years in IT support/office IT admin role. Freshers with strong hardware skills can apply.- Technical Skills: Hands-on with Windows 10/11, MS Office, basic networking, router/switch config, printer setup. Knowledge of Google Workspace/Zoho is a plus.- Education: Diploma/Graduate in IT, Computer Science, or related field.- Soft Skills: Clear communication, patience with non-tech users, and quick problem-solving. Must be comfortable working in a startup with ad-hoc requests.

Keyskills :
remote desktopsoftware installationtroubleshootingit supportos installationconfiguration management