Hiring for Virtual Relationship Manager

Job Description

Hiring for Virtual Relationship Manager/Wealth ManagerNeed minimum 2 years of experience in banking sales. ( on paper )Qualification - Graduation Mandatory with Degree CertificateExcellent English & Hindi communicationBanking and Life Insurance background Experience is needed.Location- Thane & Hitech City (Mumbai & Hyderabad)Day rotational Shifts for Females (Day Shift) Rotational Shifts for males. (Including Night Shift)Salary - Experienced upto 10 LPA. (Decent hike on last package )Age Limit- 32Shifts - Rotational shift with 6 rotational week off in a Month.Roles and Responsibilities-Responsible for depending customer relationships to increase customer relationship value- Responsible for driving quality engagements over call with customers by following industry best practices- Responsible for increasing mobile banking adoption and drive initial login on Optimus app-CASA value build up and new client acquisition and increase in Product Holding Per Customer within mapped portfolio- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer- Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement- Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.- Ensure monthly operating plan is met to improve scorecard and decile rankings.- Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.- Ensure strict adherence to the bank policies and compliance- Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB programProvide best in-class customer service to all clients to become their primary bankerInterested candidates can call on hidden_mobile

Keyskills :
cross sellingbanking salesupsellingbanking productsrelationship managementoutbound callingoutbound salesoutbound processbanking voice process