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International Voice Process

Fresher   Thane   02 Sep, 2025
MAVEN WORKFORCE PRIVATE LIMITED
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Apply - Send Resume - hidden_emailJob Title: Customer Service Associate International Voice ProcessLocation: Mumbai ( Malad & Thane) Work from OfficeEmployment Type: Full-TimeMode : Face to face Interview on 30 August 2025Job DescriptionWe are hiring Customer Service Associates for an International Voice Process. The role involves assisting global customers via calls, ensuring high-quality service delivery, and maintaining customer satisfaction.Key Responsibilities
    • Handle inbound/outbound calls efficiently and professionally.
    • Provide accurate information and resolve customer queries.
    • Deliver consistent service quality and adhere to performance targets.
    • Work collaboratively in a team environment.
    • Implement feedback and contribute to process improvements.
    Skills Required
    • Excellent communication skills in English (verbal & written).
    • Strong customer service orientation.
    • Positive attitude with the ability to handle pressure.
    • Team player with good interpersonal skills.
    • Willingness to work in night/midnight shifts.
    • Prior BPO/voice process experience is an advantage (not mandatory).
    Specifications
    • Open to rotational shifts, staggered schedules, weekends, and 6-day work weeks if required.
    • 9 hours of productive call-handling per shift.
    • Work from Office (Malad & Thane locations only).

Keyskills :
international bpouk processus processvoice processcustomer support

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