SENIOR MANAGER- CLIENT SERVICING- CRM & LOYALTY

12.00 to 20.00 Years Thane 18 Apr, 2024

Job Location	Thane
Education	Not Mentioned
Salary	Rs 18 - 24 Lakh/Yr
Industry	FinTech
Functional Area	Event ManagementMarketing / Communication
EmploymentType	Full-time

Job Description

Global CRM & Technology MNC requires Sr Manager- Client Servicing - Thane (Wagle estate)One of our client an American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3 Million consumers, and dispersed over 100 Million in rewards.We are awarded as the 7th Most Innovative company globally, and our solutions include AI to AR, Chatbot, WhatsApp, QR Code and Gamification technologies. We have inspired hundreds of global brands to better their relation with each of their customers every day. Our rapid deployments accelerate our clients; sales through various solutions such as consumer promotion, loyalty ; reward solutions, instant redemption and many more.We are looking out for Sr Manager- Client servicing for our client office at Thane ( Wagle estate)PFB the JD :1) Client - US Based Martech and Loyalty MNC2) Role- Sr manager- Client servicing3) Location- Mumbai/Thane4) Experience- 12- 16 years of relevant experience5) Compensation- Competitive6) Joining- Immediate or 15 days maximum7) Mode- Hybrid and Contract to hire ( 3- 6 months)7) Qualification- BE/ BTECH/ MCA ( COMPUTER SCIENCE GRADUATES) PREFERREDPFB THE JD :ResponsibilitiesHandling all post-sales tasks for all promotional projectsEnsure smooth launch and running of multiple client programs and campaignsData management and file uploadsCoordination with multiple internal teams (Operations, Tech, Creatives, Copy, Fulfillment)Key Account Management and Setting up processes for smooth running of multiple programsResponsible for smooth execution of all the campaigns under the Client Servicing teamWork with the management team to bring creative solutions to prospective clients and to build the business of current clients.Contribute to clients business growth by identifying new opportunities.Escalation Management, Responsible for future business generation from existing clientsFoster a productive and empowering working environmentDeliver company business and revenue goalsQualificationsoMinimum 3 - 4 years of experience in client servicing role with hands on experience in technology, good analytical skills and a strong preference for retail experience.oMust have positive attitude and a team playeroWork proficiency with the MS Office suiteoPrior experience in growing accounts and mining new opportunities within existing accountsoExceptional Customer Service and Relationship building experienceoExperience in traditional advertising, direct marketing, or similar media environment is a plusoAgency background is highly preferredoGood interpersonal skillsoGood communication skillsAbility to handle pressureIf the position interests you and you find a fitment kindly share your cv athidden_emailor contactRajat- hidden_mobileKindly share the following responsesOverall Experience:Highest QualificationCurrent CompanyCurrent Designation:Notice Period:Current Salary : (fixed & variable)Expected Salary:Reason for change:Current location:Relevant experience in client servicing in loyalty/crm /martechAny offer in handOpen to join in maximum 15 days

Keyskills :
strategic account managerclient service directorenterprise acccount manager

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