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Team Manager

2.00 to 4.00 Years   Thane   24 Aug, 2023
Mehrwert Infotech Private Limited
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    his position will serve as a key member of the Non voice Service. Will be reporting to the Process Manager. Should have International voice experience. The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools. This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level. This position will require the ability to motivate, instill accountability and achieve results. This position will require monitoring the effectiveness of a team of Process Associates. This position will require the ability to prepare MIS reports. This position will require the ability to interact with Customers and manage their queries. This position will require providing day-to-day coordination on the activities of the team.

Keyskills :
team managementcustomer service operations

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