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Urgent opening for Customer Care Executive

0.00 to 4.00 Years   Thane   02 Jan, 2023
HOME REVISE EDUCATION PRIVATE LIMITED
Job LocationThane
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryEducation / Training
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Roles and responsibilities:
    • Attend calls from customer & understand their requirement.
    • After understanding the customer requirement give them a solution.
    • If solution is not sufficient through phone call, send query to Hardware Or Software Guy.
    • Also if the customer query is about courier status them let them know & also inform to dispatch team .
    • Coordination with respective departments depends on customer query.
    • Handle calls on IVR System.
    • Make sure about customer satisfaction.
    • Quick response to customer
    • Making report as suggested from Senior.
    • Basic greetings skill on phone.
    • Other tasks as assigned.

Keyskills :
solving queriescustomer care

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