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| Job Location | Thiruvanananthapuram |
| Education | Not Mentioned |
| Salary | Rs 4.5 - 6 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
JOB DESCRIPTION 4.5 to 5.5 lakhs Expertise: 1. RESPONSIBILITIES Managing and handling customer expectations , escalations and all customer related issues. Excellent customer rapport building and loyalty. Analyzing , researching and responding to issues such as service inquiries , problem resolution , andretaining accounts. Arriving client based SLAs , understanding their pain areas and resolution. Assessing the customer service departments operational performance against set targets. Preparing reports and business correspondences for internal and external references. Lead the planning and implementation of service and support activities Providing training and advice to customers using organizations products or services Documentation and up keeping records of all activities related to common service issues , problems and its resolutions. Analyzing statistics or other data to determine the level of customer service and arriving process and other systems to improve the existing customer support levels. Improving customer service procedures , customer engagement programs , customer wise SLAs , policies and standards for the organization. Leading and managing customer service teams , processes and polices. Managing team recruitment , performance , training , goals and target setting and appraisals. Clear planning on Up selling , cross selling and repurchase among existing customer and setting goals and target to support and service team. Lead and achieve monthly , quarterly and annual collection targets. 2. DESIRED CANDIDATES PROFILE Minimum 5+ Years Experience in Customer Service and Delivery.Dealing with customers and clients in a courteous , professional and diplomatic manner. Capable of influencing the opinions of customers. Establishing and maintaining positive customer relationships. Able to adapt tone , language and style for different customers and situations. Able to handle complaints , aggressive customers and difficult situations. Delegating work according to an employees abilities and skills. Effectively presenting information. Building up effective customer service teams. Willing to work nights , weekends , and holidays. Ability to lead and motivate. Root - cause analysis. Analyzing and planning workflow. 3. Education : Graduation or Post graduation having experience in similar area 4. How to Apply : Send your latest resume to hr@ii2mail.co,
Keyskills :
crossselling customerservice problemresolution providingtraining customerengagement set slas root resume selling rec ds training business planning education operations statistics engagement ustomersupp recrui