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| Job Location | Thiruvanananthapuram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
DescriptionAbout Infoblox:Infoblox is a company Head Quartered in Californias Silicon Valley with its subsidiaries spread across the globe. Infoblox is the industry leader in Domain Name System (DNS), Dynamic Host Configuration Protocol, and IP Address Management [IPAM] the category known as DDI. Infoblox acquired Netcordia, who was a developer and marketer of network configuration and change management software, NetMRI. Infoblox empowers thousands of organizations to control and secure their networks from the core enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.Infoblox is the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies and having fun along the way. Infoblox offers a fast- paced, action- oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships.Infoblox is seeking for Japanese Support Specialist (OFF Role) to join our support team in Trivandrum. Japanese Support Specialist is responsible for providing assistance to Infoblox customers from Japan. This involves responding to customer inquiries via phone, email and web, diagnosing/ analyzing problems, and providing workarounds to customers. The Infoblox environment includes networking and technologies such as DNS, DHCP, security and cloud.Responsibilities:Provide assistance for Infoblox customers and partners from JapanAct as an interface between Japanese customers and Technical Support teamTake ownership of customer issues reported and see problems through to resolutionProvide prompt and accurate feedback to customersProvide solutions and workarounds for customers by being intuitive and innovativeComplete rotational on- call duty as assignedSupport 24x7x365 organization, willingness to work on rotational shift and take up on- call responsibilities Skills & Requirements:1 years experience in handling Japanese customers via phone and emailGood knowledge about Japanese culture.Excellent verbal and written communication skills in the Japanese languageStrong customer service skills.Outstanding analytical and organizational ability.Self- starter with the ability to multi- task in a high- pressure, fast- paced, fast growth environment.Team player.Willingness to relocate to TrivandrumWillingness to work in Japanese business hours (5:00 AM to 2:00 PM IST) Perks(Why do people want to work for Infoblox)Work with a world class Technical Support Team in a rapidly growing company.Opportunity to work with network teams from different companies worldwide.A career path with opportunities to grow your career.Gym and recreation area with Table Tennis, Pool table, Foosball, etcAnd many, many more perks It s an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies and having fun along the way. Infoblox offers a fast- paced, action- oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships. Join the winning Infoblox team our future looks bright, and so will yours. To check out what it s like to be a Bloxer click here .,
Keyskills :
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