Learning and Development Manager

Job Description

We are hiring for L&D Manager in Trivandrum LocationRole PurposePart of the Learning & Development pillar within HRS, this role is accountable for end-to-end L&D service deliveryin a global shared services environment. The Manager leads multiple L&D subpillars to ensure operational excellence, scalable delivery, stakeholder satisfaction, and digital enablement, while supporting transformation and standardisation across markets.The role covers the following L&D service lines:
• Project Management
• Learning Experience Design
• Learning Design Services
• Talent Management
• Learning Management & Analytical Services
Key Responsibilities
• Own end-to-end L&D operations across assigned service lines, ensuring stable, scalable, and compliant delivery.
• Lead L&D delivery within a shared services model, meeting defined SLAs, quality standards, productivity and governance requirements.
• Provide strategic and operational leadership across Project Management, Learning Experience Design, Learning Design Services, Talent Management, and Learning Management & Analytics.
• Drive standardisation of L&D processes, service catalogues, operating models, and delivery frameworks across customers and geographies.
• Act as operational SME for digital learning platforms, including Learning Management Systems (LMS), learning experience platforms, and learning analytics tools.
• Establish and sustain strong L&D governance, including SOPs, controls, reporting, audit readiness, and risk management.
• Partner closely with OE HR, Talent, Business, and Learning stakeholders to manage expectations, resolve escalations, and drive continuous service improvement.
• Lead and develop multidisciplinary L&D teams, covering capability building, capacity planning, succession, and engagement.
• Drive continuous improvement, automation, and productivity initiatives across learning delivery, design, and administration.
• Support transitions, scope expansions, and onboarding of new customers, countries, or learning services.
• Use data and analytics to measure learning impact, operational performance, and service outcomes.
This role is expected to demonstrate AGS 9/10 leadership capabilities, including:
• People Leadership & Development
• Leads and develops senior L&D leaders and teams; builds futureready learning capabilities; ensures succession and leadership depth across L&D services.
• Operational Excellence
• Owns outcomes for the L&D vertical; ensures stable, standardised, and scalable service delivery with strong governance and controls.
• Customer & Stakeholder Orientation
• Manages complex global stakeholder landscapes; balances business needs with shared services efficiency, standardisation, and digital enablement.
• Decision Making & Accountability
• Takes accountability for operational decisions, prioritisation, escalations, and risk mitigation across L&D services.
• Change & Continuous Improvement
• Drives adoption of standard learning processes, digital platforms, analytics, and automation; supports transformation and future learning models.
• Collaboration & Global Mindset
• Works effectively across locations, cultures, and functions within a global L&D operating model.
Required Skills & Experience :
• 10 - 15 years experience in Learning & Development operations, HR Shared Services, or Learning Services.
• Proven people leadership experience in a shared services or global delivery environment.
• Strong understanding of end-to-end L&D lifecycle, including design, delivery, administration, and measurement.
• Experience across multiple L&D domains such as Learning Design, Learning Experience, Talent Management, LMS administration, and learning analytics.
• Hands-on exposure to LMS / LXP platforms, learning technologies, and reporting tools.
• Strong governance, data, and stakeholder management orientation.
• Experience in transitions, service stabilisation, and operating model standardisation.
Education :Bachelors / Masters degree in HR, Learning & Development, Organisational Development, Psychology, Business Administration, or related field.What Success Looks Like :
• Stable and scalable L&D service delivery across geographies
• Strong SLA, productivity, and quality performance
• High adoption and effective utilisation of learning platforms
• Measurable learning impact supported by analytics
• Engaged, highperforming L&D teams
• Strong trust and confidence from customers and stakeholders

Keyskills :
lmsglobal deliveryshared servicesteam handlingdevelopement