Area Service In-charge

Job Description

Position: Area Service In-chargeEducation: Diploma /B.E/ B. Tech (Preferred)CTC: 8 - 10 LPA (based on location and category)Key Responsibilities:
• 1. Establish and maintain the upkeep of service centers
• Liaison with store manager and sales team for service operations
• Ensure customer satisfaction to avoid escalation of issues
• Motivate and manage team of service center and care center personnel
• Responsible and accountable for service deliverables
• Mentor and counsel engineers whenever necessary
• Control the flow of incoming calls for on-site support of services
• Manage costs/expenses of service and care center within given guidelines
• Ensure there is adequate amount of manpower to cater to all customer calls
• Providing necessary skills/training to the team members based on needs and gaps
• Ascertain care center personnel are working in sync to support walk-in customers
• 12. Encourage the team to enhance their performance levels by identifying gaps and needs
Skills and Competencies1. Familiarity with the territory2. Knowledge of device repair operations3. Knowledge of product and market4. Team management skills5. Problem Solving skills6. Customer focus7. Understanding of business training requirements

Keyskills :
area service managementafter sales service