Blended Process

Job Description

Job descriptionProfile Summary :- We are Looking for Customer Care Executives. She/He will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional servicePrimary Job Responsibility :- Understands the various computer screens and how to utilize them effectively- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance- Adheres to all company and specific Contact Center policies and procedures- Completes any work as assigned by ManagementEducation and Essential Experience :- 6 months BPO or Travel experience- Bachelors Degree or Undergraduate dropouts- Excellent Written and spoken communication, business technical writing- Computer Skills - ability/experience using computer applications- Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)- Open to work in a blended environment(Voice &Chat/Email)Key Enablers :- Strong process orientation- High energy, High Integrity & Work Ethics- Strong interpersonal skills & ability to communicate effectively- Strong problem solving skills.HR Deepak : hidden_mobile1st Floor, 122 Optima , Puttappa Industrial Estate, Main Road, Whitefield, Mahadevapura, Bengaluru, Karnataka 560048

Keyskills :
international call centervoicecallingcontact centercustomer servicecustomer care