EdTech Automation & Systems Coordinator

Job Description

A reputed CBSE residential institution is seeking a highly skilled Digital Systems & Automation Manager to lead the development, implementation, and maintenance of its technology-driven operational ecosystem. This role focuses on optimising academic and administrative workflows through ERP management, communication automation tools, API-based integrations, and digital payment systems.Key Responsibilities1. ERP Administration & Data Coordination
• Manage and optimise the school ERP platform.
• Oversee student, parent, academic, attendance, and financial data synchronisation.
• Ensure data integrity across multiple digital systems.
2. Automated Communication Systems
• Configure and manage flows within authorised business communication platforms.
• Design message templates for alerts, reminders, and notifications.
• Track delivery performance and engagement analytics.
3. Workflow & Process Automation
• Build and manage automation workflows using leading integration tools.
• Automate key academic and administrative processes such as:
  • Fee reminders
  • Fee acknowledgement
  • Attendance notifications
  • Academic schedules
  • Enquiry management
  • Boarding/hostel updates
  • Transport-related alerts
4. Digital Payment Integrations
• Integrate payment gateways with ERP and automation tools.
• Configure auto-confirmation messages and receipt workflows.
• Monitor reconciliation and transaction reporting dashboards.
5. Multi-Channel Communication (Backup Channels)
• Manage SMS and alternative communication channels for reliable outreach.
• Maintain redundancy to ensure uninterrupted parent communication.
6. Technical Support & Issue Resolution
• Troubleshoot integration failures, API issues, and workflow blockages.
• Coordinate with vendors (ERP, communication platforms, payment providers) for escalations.
7. Reporting & Analytical Insights
• Prepare weekly and monthly reports covering:
  • Fee collection status
  • Attendance trends
  • Engagement metrics
  • System performance and downtime
Candidate Requirements
• Proven experience in workflow automation, digital systems management, or EdTech.
• Strong understanding of APIs, integration tools, and cloud-based platforms.
• Ability to resolve technical issues with precision and speed.
• Experience with ERP systems and digital payment gateways is preferred.
Why This Role MattersThe selected candidate will play a critical role in modernising school operations, elevating parent communication, and ensuring smooth digital processes across the institution.

Keyskills :
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