Key Accounts Manager

Job Description

Are you in for a big challenge, like contributing to the success of new global company Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers first choice.As the Key account manager (KAM), you will assume responsibility for leading our efforts focuses on managing and nurturing relationships with one of the most important mining clients located across Rajasthan. The role will act as the primary customer contact, owning the customer relationship, while providing a conduit between Epirocs business disciplines and our customers teams at operating sites and at corporate level.The position will amongst other duties be responsible for Establishing trust and rapport with key clients to understand their needs, goals, and challenges. Developing account plans and strategies to meet clients needs and align them with the companys objectives. This includes setting goals for revenue growth, identifying cross-selling or upselling opportunities, and customizing solutions for clients. Collaborating with marketing, finance, logistics and customer support teams to ensure clients receive timely responses. Analysing the clients business to identify new opportunities for revenue growth, such as introducing new products, services, or upgrades that can enhance the clients experience and increase the companys revenue. Tracking the progress of the account in terms of sales, service , and satisfaction. Managing contract negotiations with key accounts, ensuring terms are mutually beneficial and align with long-term relationship goals. Acting as the voice of the client within the organization, ensuring their needs and feedback are communicated effectively to influence product development, service enhancements, or other improvements. Up to date knowledge of the assigned territory / accounts and manage the portfolio with the objective of increasing market share with assigned customers.Qualification, Skills, and Experience: Bachelors Degree in a Mining / Mining Machinery / Mechanical or a related engineering discipline is preferred. Minimum of 6 to 8 years previous experience with mining customers/companies in a sales and marketing role. Preferably good understanding of Mining and Construction customer segment and application. Proficiency in MS Office, especially Word, Excel and Outlook are required. Familiarity with CRM tools and account management software Fluent in English Valid driving license Valid passportKey competencies required for this role: Self-starter, sales driven and results-oriented with a positive approach and a clear focus on high quality sales, customer satisfaction and business profit Team player, positive and resilient. Strong interpersonal and relationship management skills. Excellent communication and presentation abilities. Strategic thinking and planning abilities Negotiation and conflict resolution skills Strong analytical and problem-solving skills. Sound ethical values and high integrity and is structured to meet deadlinesLocation: India, UdaipurWhy should you apply for this position This position provides opportunity to learn, discuss and get exposure to all major product lines within Epiroc along with focus on ongoing trends in mining industry such as Digitalization, Automation and Electrification. It also gives opportunity to applicant to work very closely on one of the extensive service contracts of Epiroc covering large fleet of Underground machines and understand contribution of machines performance in overall mining operations.The last date of application would be 7 days from its date of posting.Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.,

Keyskills :
MiningSalesMarketingCustomer Relationship ManagementAccount ManagementMarket AnalysisNegotiationStrategic PlanningInterpersonal SkillsCommunicationPresentationCRM ToolsProblemSolving