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Operations Manager

2.00 to 6.00 Years   Udaipur,Other Rajasthan   01 Apr, 2025
Job LocationUdaipur,Other Rajasthan
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job InformationDate Opened02/11/2025Job TypeFull timeIndustryIT ServicesWork Experience1-3 yearsCityUdaipurState/ProvinceRajasthanCountryIndiaZip/Postal Code313001Job DescriptionKey Responsibilities: Operational Oversight: Manage the daily operations of BPO services, ensuring the delivery of high quality outputs in line with client expectations and service level agreements. Coordinate with various departments to ensure smooth workflow and the efficient allocation of resources.Team Management: Lead, coach, and motivate a team of operations staff, ensuring that targets are met and performance is aligned with company standards. Client Relationship Management: Serve as the point of contact for client escalations and ensure timely resolution of any operational issues. Communicate effectively with clients to understand their needs and ensure the company delivers value-added services.Requirements Minimum of 2-4 years of experience in International BPO operations management. Proven leadership skills with the ability to manage large, diverse teams. Excellent communication, interpersonal, and client-facing skills. Strong organizational skills with the ability to multitask and prioritize effectively,

Keyskills :
Operations ManagementTeam ManagementClient Relationship ManagementLeadershipCommunication SkillsInterpersonal Skills

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