Customer Service Coordinator -French & Spanish/Italian speaking

Job Description

Multi-Lingual Coordinator (6 month contract)Location

• Rugby/Hybrid working 50 PERCENT from home.

Salary

• 28,435 per annum6 PERCENT shift premium after 1st month of training (140/month) based on 2 foreign languages.

Training

• After your training and probation period, this will be a hybrid role. Training usually takes up to 4 weeks.

Shift Rotation (every 4 weeks)

• Week 1: 07:00 15:30
• Week 2: 14:00 22:30
• Week 3: 06:00 14:30
• Week 4: 14:30 23:00

Volvo Action Service (VAS): Keeping Customers MovingAt Volvo Action Service (VAS), we ensure that Volvo Group customers across Europe receive prompt, reliable support whenever their vehicles face issues. Exceptional customer service drives everything we do, and we take a proactive approach to getting vehicles back on the road quickly and smoothly.Meet Your New TeamJoin a diverse, dynamic environment where your colleagues become your family away from home. Were a truly global team, speaking 21 languages to serve our customers across Europe. Our operations are 24/7, with teams based in Ghent (Belgium), Rugby (UK), Bucharest (Romania), and Johannesburg (South Africa). What unites us is a shared passion for delivering outstanding customer experiences and tackling challenges head-on.About the RoleAs a multi-lingual coordinator, your language skills will help support customers dealing with international breakdowns. No matter where the vehicle is located in Europe, youll take ownership of the situation, giving our customers peace of mind.Clear, effective communication is crucial. Youll stay in regular contact with the dealer handling the repair, keeping the customer informed every step of the way. With your creative problem-solving abilities, youll ensure the customer feels fully supportedeven when the unexpected happens. Collaboration and teamwork are central to how we operate!Are You the Right Fit

• You put the customer first, always striving to deliver the best possible service and solution.
• Confident and adaptable, you tailor your communication style to each customer, ensuring they feel heard and supported.
• Youre proactive and creative when solving problems, going the extra mile to get things done.
• You thrive in a team environment, helping and encouraging your colleagues.
• Youre keen on continuous learning and self-improvement.
• Youre open to shift work, ensuring our 24/7 service runs smoothly for customers around the clock.
• You speak fluent French, Spanish, and Italian.

Why Join Us

• We offer a competitive salary with an additional 6 PERCENT shift premium.
• Our hybrid working model allows you to work from home 50 PERCENT of the time.
• We actively support your personal and career development within the Volvo Group.
• Our Employee Assistance Program includes wellness, mindfulness, and counselling resources.
• Through Workplace Options: Perks at Work, youll enjoy discounts on shopping vouchers, cinema tickets, travel, gym memberships, and more.

Additional InformationAll Volvo Group adverts are posted for a minimum of 10 days.We value your data privacy and therefore do not accept applications via mail.Who We Are and What We Believe InOur focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.About Volvo GroupApplying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the groups leading brands and entities.At Volvo Trucks, you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people to make life easier, better, and safer. Driving progress is our promise to customers, to the industry, and to society. At Volvo Trucks, we share a curiosity to learn, we work with passion, and we embrace change to stay ahead. Join us, together we move the world we want to live in.Locations

• Rugby, GB, CV21 1DZ

Keyskills :
customer service multi lingual communicationcreative problem solving team collaboration shift flexibility repair vehicles action construction equipment