Phone Support Specialist - English

Job Description

About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 50 million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, weve been certified as a Great Place to Work. So far, we have 10,000 people working around the world, from our offices and remotely, to help us achieve our mission. And were looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleOur Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. Were also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does.Were looking for a customer support superstar to join our team as a Support Specialist. This role isnt just about ticking off tickets and answering calls quickly, this is about truly delivering WOW levels of service to our global customer base. We want fast acting problem solvers, not script readers.If you dont see your long-term future in customer support, we put a lot of time aside to train you so youre ready to hit the ground running in another team within the company if you decide to make a change.Were a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. Well compensate you for night shifts, but we understand this still isnt for everyone so please bear that in mind before applying.Up for the challenge Lets get in touch.What youll be doing

• Providing our UK customers with an outstanding experience, making sure customers feel secure whilst using our features
• Providing excellent customer service via our in-app live chat and phone
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customer disruption

What youll need

• Fluency in English
• 3 years of experience performing call support in English
• A bachelors degree or equivalent
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• To be independent with a problem-solving approach
• Excellent attention to detail
• Empathy and love for helping people
• The ability to handle multiple platforms at the same time
• To be driven and self-motivated with a highly flexible team player attitude
• To be independent with a problem-solving approach

Nice to have

• Previous experience in banking/financial/sales sector

Building a global financial super app isnt enough. Our Revoluters are a priority, and thats why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. Were not just doing this because its the right thing to do. Were doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thats why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.Locations - Remote: India Poland Romania UK

Keyskills :
customer support problem solving communication skillsattention to detailempathy it skills