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| Job Location | United States of America |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
Customer Service Representatives functions are to coordinate and process orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers requirements, by performing the following duties. Job Duties: Greet customers and process in-person, phone, electronic, and hard copy work orders Provide information to customers regarding products, processes (software/hardware), and production turnaround times Attempt to sell add-on or new services/merchandise to existing and previous customer Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer Examines original hard copy and digital documents for completeness and defects Consult with Estimator regarding costs and communicates information to customer. Follow estimating procedures for review/approval in various situations Resolve problems with digital orders or obtains assistance from technical expert Follow-up on orders to ensure delivery by specified dates/times Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments Participate in on-going ARC and other training to update technical skills and knowledge Perform other tasks, duties, or functions as directed Skills/Qualifications: Must be able to perform each essential duty satisfactorily. Must have at least two to three years related experience and/or training; or equivalent combination of education and experience in a printing environment. Previous reprographics experience. Excellent customer service skills. Ability to track orders throughout the production and delivery process and keep customers accurately informed. Strong competencies with, or ability to learn required software technologies. Strong comprehension of small format, large format, and color production processes. Ability to assess and troubleshoot customer software and hard copy orders for production problems or issues. Ability to understand and accurately communicate cost estimate information to the customer. Ability to follow complex processes and procedures accurately. Able to multi-task while maintaining quality control and accuracy.
Keyskills :
productionsoftwaresalesshippingarehouseshipmentstracemissingtroubleshootcustomerdelayedassess