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Associate Client Solutions Architect

2.00 to 6.00 Years   Vadodara,Other Gujarat   14 Nov, 2024
NielsenIQ
Job LocationVadodara,Other Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    The Client Solutions Architect role is responsible to ensure all client deliverables are carried out with high quality and timely. This role will be a bridge between NielsenIQ & clients from multiple industries, it will also be a centre of communication between all NielsenIQ Operations & clients in terms of client specificity & query handling.RESPONSIBILITIES Interface between the Operations and Client. Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality. Accountable for resolving client queries using defined processes while ensuring clear and transparent communication. Driving resolutions and ensuring completion of Dynamic tickets from responsible teams. Accountable for implementation and responsible for the coordination of BAU change requests, including validation. Maintain project documentation including any necessary modifications to ensure the highest quality deliverables. Responsible to collaborate with: Commercial teams, Operation teams and Client business teams.A LITTLE BIT ABOUT YOUA successful Client Solutions Architect ensures timely and quality deliverables for the client. This role is a bridge between operation & clients for all types of industries like (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and be the point of contact for commercial queries which will be required to be solved in an efficient and client focused manner.Soft Skills: Communication skills, with Advanced knowledge of French language, both written and oral. Ability to build relationships across regions and cultures to establish a network. Influencing Skills, Coordination Skills, Trouble shooter, Negotiation Skills Ability to work under pressure and ask for support when required.,

Keyskills :
Communication skillsCoordination SkillsNegotiation SkillsAdvanced knowledge of French languageInfluencing Skills

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