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Desktop Support Engineer L1

1.00 to 5.00 Years   Vadodara,Other Gujarat   19 Oct, 2024
QUICKIT PRIVATE LIMITED
Job LocationVadodara,Other Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Technical Support: Provide timely and effective technical support to end-users via various communication channels, including in-person, phone, email, and remote desktop tools.Issue Diagnosis: Analyze and diagnose hardware, software, and network-related problems on desktops, laptops, printers, and other peripheral devices.Problem Resolution: Resolve technical issues by applying appropriate solutions, including troubleshooting techniques, software patches, updates, and configuration adjustments.Software Installation and Maintenance: Install, configure, and update operating systems, software applications, and drivers on user devices, ensuring compatibility and security.Hardware Maintenance: Perform hardware upgrades, replacements, and repairs, including memory, hard drives, graphic cards, and other components.User Account Management: Create, modify, and manage user accounts and permissions, ensuring security protocols are followed.Network Connectivity: Troubleshoot network connectivity problems, both wired and wireless, to ensure uninterrupted access to network resources and the internet.Security and Antivirus: Monitor and enforce security protocols, including antivirus updates, firewall configurations, and system patches to safeguard against malware and security breaches.Documentation: Maintain accurate and up-to-date records of technical issues, solutions applied, and troubleshooting steps taken. Create and update user guides and knowledge base articles.Asset Management: Keep track of IT assets, including hardware and software inventory, ensuring proper allocation, maintenance, and disposal as needed.User Training: Provide basic training to end-users on IT-related topics, such as software usage, best practices, and security awareness.Remote Support: Assist remote users by using remote desktop tools to troubleshoot and resolve technical problems.Collaboration: Collaborate with other IT teams and departments to escalate and resolve complex technical issues, contributing to a comprehensive IT support ecosystem.Continuous Improvement: Stay up-to-date with the latest technology trends, tools, and industry best practices to improve the quality and efficiency of desktop support services.Job Type: Full-timeBenefits: Health insurance Provident FundShift: Day shiftWork Days: Monday to Friday Weekend availabilityAbility to commute/relocate: Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)Work Location: In person,

Keyskills :
Technical SupportProblem ResolutionSoftware InstallationHardware MaintenanceNetwork ConnectivityDocumentationAsset ManagementUser TrainingRemote SupportCollaborationContinuous ImprovementIssue DiagnosisUser Account ManagementSecurity

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